ITC Mughal, A Luxury Collection Resort & Spa, Agra

I had a wonderful experience at the ITC Hotel, and I want to highlight the exceptional service provided by the restaurant staff. From the moment I walked in, they were attentive, courteous, and made sure my dining experience was memorable. The waitstaff was not only knowledgeable about the menu but also eager to make recommendations. Their warm and friendly demeanor added to the overall enjoyment of my meal. ITC Hotel's restaurant staff truly made my visit special, and I can't wait to return for another delightful dining experience. Thank you!

There is nothing that i didn't like there. Just one thing i didn't like was going back from the property which made us feel like home... Loved the property and more over the staff there was wonderful and not only went out of their way but went above and beyond to meet our expectations and make our stay so wonderful. Some of the super heros of the property were Master Chef Chef Jagvir, Chef Satyaveer from the core and heart of the hotel the kitchen team. Mr Bhim, Ms Asmita and Mr Umar from the FNB service. The young and smart boys Himanshu and Kapil from front desk, Mr Nilesh also from the from desk was a super life saver for us. Even though we had checked out And had a while for our way back to home we requested him if we could just sit in the lobby for some more time he said that make your self more comfortable in the executive lounge rather than just sitting on the couch in the lobby and also mentioned that if we needed anything else not to worry about anything and just get back to him. This gesture was amazing. Ranjeet h/k supervisor, Sonu saxena my room attendant and last but not least. Mr Satyaveer at the pool. All of them were amazing and didn't leave a single point that anyone could dislike the property and won't love them. Also a promise from me that " WE WILL BE BACK AGAIN".

Great location, lovely entrance and foyer, thorough security measures in place. Given the price point I believe the property is excellent value for money. Super comfy beds, devine bedlinens, a variety of pillows, effective aircon. Staff were friendly and helpful. Yummy breakfast with great variety.

From my perspective this is the best hotel in Agra taking in consideration also the price. Oberoi might be better, but it is ridiculously overpriced. Restaurants and food in general is simply great and overal atmosphere in this hotel is very pleasant. We have been here already twice and it will be choice no. 1 also in future.

The food was excellent, the tour staff was great helping with my visit to the Taj Mahal, the driver was very polite and considerate with the heat as he brought water and the spa, pool and gym were top notch, i even managed to watch some sport back home in england at the bar, i couldn't of had a better experience